The CRTC to Investigate Telecommunications Companies' Sales Practices

Christine Persaud

Published: 06/14/2018 04:13:09 PM EST in Industry

The CRTC to Investigate Telecommunications Companies' Sales Practices

The Canadian Radio-television Telecommunications Commission (CRTC) will be investigating and reporting on the sales practices used by Canada's largest telecommunications companies, and Canadians are able to weigh in.

The Commission notes that Canadians have expressed "serious concerns" about telecommunication companies using misleading and/or aggressive sales tactics. The Honourable Navdeep Bains, Minister of Innovation, Science and Economic Development, today announced that the Government has directed the CRTC to run an investigation, including a public inquiry.

The report resulting from the inquiry must include potential solutions to ensure Canadian consumers are adequately protected and treated fairly, says the Government. Minister Bains has also written to the Interim Commissioner of Competition at the Competition Bureau requesting their assistance in the inquiry.

"Like many Canadians, we are concerned by allegations of clearly inappropriate sales practices by telecom carriers," says Bains. "We have listened to Canadians about this issue, and we are taking action. I have directed the CRTC to thoroughly investigate this matter. No Canadian should ever be misled or treated unfairly by a telecom corporation, especially those who are most vulnerable."

The CRTC will be required to complete its inquiry and report by February 28, 2019.
Reportedly, more than 900 Canadians, including over 200 current and former employees of major telecom carriers, contacted the Canadian Broadcasting Corporation (CBC) with accounts corroborating or expanding on the CBC's initial reports about illegitimate telecom sales practices.

In its April 2018 mid-year report, the Commission for Complaints for Telecom-Television Services found that complaints against telecommunications providers had increased by 73% compared to the previous year.

According to the latest CRTC Communications Monitoring Report, about 10 million communications service subscriptions were bundled with at least one other service with the same company.

Companies that own the top five services in the communications sector account for 83% of the revenues in Canada.

Article Tags:  crtc, investigation, cbc, telecommunications, sales practices, minister bains, government, industry news


The CRTC to Investigate Telecommunications Companies' Sales Practices

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