Rogers is offering its Pro On-the-Go personalized retail service to both existing and new customers in Greater Vancouver.
Within hours of ordering a device, a connected solutions pro will meet a customer at their preferred time and location of choice with their new device and set it up based on their preferences. They can employ this service in their home, or while they are at the office, at a coffee shop, or anywhere else.
The pro will walk them through plan options, set up the device, transfer apps, sync contacts, explain features, and offer popular accessories like cases, headsets, and smart assistants. The service is free.
"Our customers' time is valuable and this is about making it easier for them to get the connected device they want in a way that's convenient and personalized," says Brent Johnston, President of Wireless at Rogers. "As the first national carrier to introduce unlimited data plans and offer exclusive 5G network access to Rogers Infinite customers, we're thrilled to now bring this innovative service experience to our customers in Greater Vancouver."
The initiative is powered by the Palo Alto-based mobile retail store Enjoy, which has already collaborated with top technology and telecommunications companies like AT&T in the U.S., BT and EE in the United Kingdom, and is working exclusively with Rogers in Canada.
"We are so excited to expand our partnership with Rogers to more Canadians, and to now bring this proven formula to Greater Vancouver," says Ron Johnson, CEO of Enjoy. "We provide a top-notch personalized experience right to the customer's home or office. Our experts deliver the best experiences and are impeccably trained, kind people."
In November 2019, Rogers, with the University of British Columbia (UBC), announced it turned on the country's first 5G-powered smart campus as part of a strategic partnership to advance 5G research in Canada. Earlier this year, Rogers also announced it began to roll out Canada's first 5G network in downtown Vancouver as well as Toronto, Ottawa, and Montreal.
Rogers Pro On-the Go launched first to customers in the Greater Toronto Area, and feedback from customers who have tried the service has been "overwhelmingly positive," says Rogers.