Apple has confirmed that it will now be offering more independent repair businesses with the same genuine parts, tools, training and repair manuals and diagnostics as its Apple Authorized Service Providers (AASPs).
This move will give customers more options for out-of-warranty iPhone repairs. Previously, if iPhone customers visited a small repair shop that is not an authorized Apple service provider, their repairs would be completed using non-genuine, third-party parts. The program is launching in the U.S. with plans to expand to other countries.
"To better meet our customers' needs, we're making it easier for independent providers across the U.S. to tap into the same resources as our Apple Authorized Service Provider network," says Jeff Williams, Apple's COO. "When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested."
In addition to this new independent repair provider program, Apple also has a global network of more than 5,000 AASPs that help customers with both in- and out-of-warranty service for all Apple products.
There is no cost for repair shops to join Apple's independent repair program. To qualify for the program, however, businesses need to have an Apple-certified technician who can perform the repairs, and participate in the free process for certification. support.apple.com/irp-program Qualifying repair businesses will receive Apple-genuine parts, tools, training, repair manuals, and diagnostics at the same cost as AASPs.
Over the past year, Apple has launched a successful pilot with 20 independent repair businesses in North America, Europe, and Asia who are currently offering genuine parts for repairs. Today's announcement follows Apple's recent major expansion of its authorized service network into every Best Buy store in the U.S., tripling the number of U.S. AASP locations compared to three years ago.
Read more about the cell phone repair business in our feature article that peels back the layers to look at what goes on behind the scenes.
Photo: Mobile Klinik